Frequently Asked Questions
Placing an Order
What’s the process for ordering from EZ Foil?
Just browse our collection, pick your favorite products, add them to your cart, and check out — all online in just a few clicks!
Can I order if I’m outside of Australia?
Not at this stage – we currently only ship within Australia.
Payments & Online Security
What payment options do you offer?
We accept all major credit and debit cards, PayPal, and a range of secure online payment methods.
Is it safe to shop on your website?
Absolutely. Our website is protected with SSL encryption, and all payments are securely processed through trusted gateways.
Shipping Info
When will my order arrive?
Deliveries usually take between 2 to 5 business days. For faster delivery, select express shipping at checkout — we’ll prioritise your order and send it express.
Will I be able to track my package?
Yes! As soon as your order is dispatched, we’ll email you a tracking link so you can follow it right to your door.
Returns & Customer Care
Can I return or exchange something I’ve purchased?
We understand that things happen! If there’s an issue with your order, contact us within 14 days of receiving it and we’ll guide you through the returns process.
How do I get in touch with EZ Foil?
Whether you’ve got a question or just want to say hi, reach out via our Contact page. You can also connect with us via phone, email, WhatsApp, or DM us on social media.
About the Product
What sets EZ Foil apart?
EZ Foil is designed for salon professionals who want both performance and style. Our foil combines durability, ease of use, and a premium look.
What thickness is your foil?
We’re not secretive about our recipe for success! Our foils range from 13 to 18 microns—striking the perfect balance between strength and flexibility for professional use. For product-specific details, feel free to get in touch.
Pricing
Do you offer trade prices?
Yes – all of our prices are already set at exclusive trade rates for professional hairdressers. There’s no need to apply for a discount or create a trade account—just shop and save instantly. For the best possible value, you can save 10% by ordering EZ Foil in cartons.
Collaborations & Partnerships
I’m a content creator or influencer – can we work together?
We love teaming up with stylists who are creators at heart! If you’re interested in partnering with EZ Foil, send us an email or DM with your socials and a little about your style. Let’s make something incredible together!